Returns & Exchanges
We want you to be fully satisfied with your Deus Ex Machina gear; if an item isn't right, you can return it within 30 days of delivery for a refund or exchange. Items must be in their original condition, unworn and unwashed, with all original tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package the Goods
Securely pack your items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.
Ship to Europe Warehouse
Affix the provided shipping label to your package and drop it off at your nearest authorized courier point.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund or exchange within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing