Frequently Asked Questions

Everything you need to know about your Deus Ex Machina order.

Where does Deus Ex Machina Europe ship to?

We ship to all countries within the European Union, as well as the United Kingdom, Norway, and Switzerland. Shipping rates and delivery times vary depending on your specific location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags still attached. Please note that custom items and certain sale products may be excluded from our standard return policy.

How do I know which size to order?

Each product page features a detailed size guide. Since our fits range from slim to oversized, we recommend measuring a similar garment you already own and comparing it to our measurements for the perfect fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, Google Pay, and Klarna for buy-now-pay-later convenience.

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are your products sustainably made?

Deus Ex Machina is committed to improving our footprint. Many of our garments are now made from organic cotton and recycled materials, and we are continuously working to implement more sustainable practices across our entire supply chain.